Frequently Asked Questions

Find answers to common questions about using Sunny Ticketing.

How do I create an event?

Sign up as an event organizer, then head to your dashboard and click "Create Event." Fill in the event details — name, date, location, and description — add your ticket types, and publish when you're ready.

How do I purchase tickets?

Browse the events page, select the event you're interested in, choose your ticket type and quantity, then proceed to checkout. You'll receive your digital tickets by email right after payment.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, as well as PayPal. All payments are processed securely.

Can I get a refund for my tickets?

Refund policies are set by each event organizer. Check the event details page for the specific refund policy. If an event is cancelled, refunds are processed automatically.

How do I manage my account?

Log in and visit your profile page to update your name, email, phone number, or password. You can also view your purchase history and download tickets from your dashboard.

How does ticket scanning work at events?

Each ticket includes a unique QR code. Event staff use the Sunny Ticketing scanning app to verify tickets at the door. Scanning is fast, secure, and works offline too.

What pricing plans are available for organizers?

We offer Free, Pro, and Enterprise plans. The Free plan is great for getting started, Pro unlocks advanced features for growing organizers, and Enterprise is tailored for large-scale operations. Visit our pricing page for full details.